A Total Solution for Performance Management
Performance management solutions from IEX are tailored to meet the unique needs of your contact center and back office. Designed with in-depth knowledge of organizational needs, IEX solutions offer an alternative to traditional business intelligence or other standard analytical and reporting tools.
- * Agents can view their metrics for better self-management and performance improvement.
- * Supervisors can spend less time reviewing performance data and more time coaching agents.
- * Executives can make faster, more accurate decisions with dashboard visibility, allowing them to drill down into all elements of the business, all the way to the agent level.
- * Streamline and improve the employee appraisal and review process.
- * Access a variety of sales and performance data from multiple sources in a single application.
- * See near immediate results with a cost effective tool that delivers a rapid, significant return on investment.
The IEX Performance Manager Platform is designed along open standards enabling faster speed-to-market by integrating multiple data sources into one source. Read more about the IEX Performance Manager Platform.
IEX delivers a full suite of applications from entry to advanced levels to meet your current and future business needs.
Performance Manager
Performance Manager from IEX provides a single, comprehensive solution for tracking, reporting and managing performance throughout all levels of your contact center operation. With pre-built metrics, key performance indicators, dashboards, scorecards and reports, you’re up and running quickly with a tool that you can begin using right out-of-the-box.
Performance Manager is flexible enough to meet all your performance management needs as your operation grows and evolves. By adding expanded options for customization, data collection, role definitions and workflow capabilities, the system provides a total solution to even the most complex performance management challenges.
Appraisal & Workflow Manager
Appraisal & Workflow Manager streamlines the employee review process by providing online evaluation forms, automating form routing, and giving management an up-to-the-minute view of each employee’s review status. You can create a single, meaningful view of employee performance, integrate hard performance numbers with competency-based appraisal results and ensure timely completion of reviews.
IEX TotalView WebStation Statsviewer
StatsViewer is a performance management tool built-in to the TotalView WebStation feature. It displays each agent’s current and historic workforce management-related performance statistics, and optionally those of their peer group.
Driving improvements in both productivity and customer service in your center, IEX performance management solutions help you lower operating costs while simultaneously raising customer satisfaction levels.