The NICE SmartCenter™ incorporates IEX© TotalView©, the market's leading Workforce Management (WFM) suite.

IEX TotalView WFM software provides an advanced, high-end multi-site solution and a centralized platform for optimizing contact center performance. It helps the center forecast and plan more accurately and schedule more effectively. It supplies real-time information to let the enterprise better manage the performance of people and operations. It integrates data seamlessly across the enterprise and automates many time-consuming and labor-intensive processes.

IEX TotalView Workforce Management software:

  • * Gives the contact center total visibility into every area of operation, visibility that is essential to deliver customer-winning service at the lowest possible operating cost.
  • * Works seamlessly with tools and applications from other vendors.

Through the synergy with the entire NICE SmartCenter best-in-class solutions, IEX TotalView provides customers with:

  • * Lower total cost of ownership and simplified deployment
  • * Improved contact center and enterprise performance
  • * Workflow automation that solves business issues
  • * Increased agility in creating business change in response to market needs