Leverage Performance Data To Drive Agent Performance
Organizations often have multiple service initiatives in play, with pressure to improve customer satisfaction and reduce cost at the same time.
How do you move the needle on potentially opposing metrics simultaneously? You need to align your entire organization around transparent data, goals and insight. Then motivate the right action across the frontline every day. NICE Performance Management enables that transparency, insight and motivation.
The NICE Performance Management solution combines analytics, planning and reporting to enable service organizations to analyze the business. Its robust capabilities include performance analytics from cross-channel sources, dashboards for frontline employees up to senior executives and compensation administration to align performance.