Whether your contact center has 50 seats or 5,000, ICS knows that systems must have the flexibility to scale up or down. We’ve built long-term relationships with our clients by ensuring that every solution is as scalable as the world is changeable.
How much do you know about what you don’t know? ICS solutions considers the whole challenge, including many of your “known unknowns,” and helps you to craft a solution you can live and grow with.
During more than a decade in business, we’ve worked with just about every contact center system. We know what works, and we’ve replaced plenty of what doesn’t!
The bottom line on your contact system is found long after you pay for the contact center: it’s the return on your investment. ICS experts help you to model, measure, and fine-tune your system for maximum performance and cost-efficiency.
We’ve read the owners manuals so you don’t have to. That’s how we can make the complex, simple. But hey, if you love reading owners manuals, we have plenty to share with you!
Need answers? Tech support? A second opinion? We’re all about support, and that starts with the personal relationships we form with every client. And we always take your call!
Every organization has a unique culture and proprietary processes that have formed over time. Instead of pressing you into a one-size fits all mold, ICS learns how you work and adapts custom solutions that fit you like a glove.
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Your partner for the entire journey

Specification
Selection
Purchase
Installation
Training
Support
Optimize
ICS provides expert insight into every step of the contact center procurement process, starting with specification: the first step to making your contact center a profit center.
ICS will help you select the optimal solution for your goals, your workforce, your budget and your future. Like you, we’re in this for the long term.
You can purchase NICE Solutions directly through ICS, a three-time NICE Solutions Partner-of-the-Year. Our prices are competitive and our service is outstanding.
As a NICE-Certified Partner, ICS has installed and supported solutions as large as 6000 seats. Experienced ICS engineers deliver great systems on time and on budget.
As the only NICE-Certified Platinum Training Provider in North America, ICS provides the very best training experience tailored to your requirements.
Contact centers are complex systems. ICS engineers are available 24/7 to ensure that your contact center operates productively. Customized support contracts are available.
As technology improves, ICS will help optimize your contact center’s performance. Ten seconds saved on every interaction saves many thousands of dollars a year.

Your partner for the entire journey

Specification

ICS provides expert insight into every step of the contact center procurement process, starting with specification: the first step to making your contact center a profit center.

Selection

ICS will help you select the optimal solution for your goals, your workforce, your budget and your future. Like you, we’re in this for the long term.

Purchase

You can purchase NICE Solutions directly through ICS, a three-time NICE Solutions Partner-of-the-Year. Our prices are competitive and our service is outstanding.

Installation

As a NICE-Certified Partner, ICS has installed and supported solutions as large as 6000 seats. Experienced ICS engineers deliver great systems on time and on budget.

Training

As the only NICE-Certified Platinum Training Provider in North America, ICS provides the very best training experience tailored to your requirements.

Support

Contact centers are complex systems. ICS engineers are available 24/7 to ensure that your contact center operates productively. Customized support contracts are available.

Optimize

As technology improves, ICS will help optimize your contact center’s performance. Ten seconds saved on every interaction saves many thousands of dollars a year.

What our clients say

Just like you, we pay careful attention to what our clients say. Here are some of the words that get us going every morning.
“I have been working with the folks at ICS for almost two years. I can’t say enough about each and every person I’ve worked with! Our upgrade went very smoothly with only a few minor tweaks needed after cutover, which were handled immediately. The team worked diligently to make sure we had a successful cutover, and we were extremely happy with the outcome.

The ICS employees are very knowledgeable, professional, and great communicators. Anytime I call for service or just to ask a general question about our system, I’m treated as if I were their only customer. What a valuable asset to have! ICS has by far the best customer service out of all the vendors I work with – truly exceptional!”

  – Kathy Schweigart
 Telecommunications Analyst
 Aqua Services
“We have been extremely pleased with the level of support we receive since we made the decision to terminate our contract with our existing NICE provider and move to ICS as our vendor to support NICE.”

   – Linda R.
“Ken and the folks at ICS have always provided exceptional, honest and professional services to me and my organization.”

  – Robert S.
“The service and support we have received from the team at ICS has been outstanding. They have provided us with an extremely high level service and rapid response.”

   – Michael P.