Your NICE Partner: 3X Partner of the Year!

ICS Analytics is the premiere North American resource for NICE Contact Center software, configuration, cloud hosting, training, and maintenance.

ICS partners with NICE to provide Robotic Process Automation (RPA), Workforce Management (WFM), NICE Cloud Hosting, Call Recording, Quality Management, Performance Management, and Analytics.

Business-Driven Results

We make NICE work. Since 2007, NICE software users have called ICS to get the job done fast. We solve the most challenging problems and clear the choke points in your business process faster and more reliably than any other NICE Partner. ICS is the NICE Partner that will get your NICE software up and running quickly. With our Managed Service Contracts, you can have 24/7 support for your NICE Contact Center, and ensure that your customers keep coming back.

Trust ICS

ICS is an Authorized NICE Platinum Partner and Authorized NICE Training Provider. It doesn't get any better than this: ICS is the top tier of NICE Partners, and has been named the NICE Partner of the Year three times.

Our Experience

ICS has installed over 100,000 seats in contact centers with up to 6,000 agents for financial, insurance, healthcare, consumer product, and other companies . ICS started with NICE in call recording, and now helps NICE clients navigate the full technology stack for contact centers and back-office automation. ICS can improve your customer satisfaction and increase sales while meeting your legal, reporting, and compliance requirements.

The ICS Commitment
We are the NICE automation experts. ICS provides innovative solutions, delivers on schedule, and supports you 24/7-365.
Installation
ICS installs and supports NICE solutions on Avaya, Cisco, and other platforms that will run on your premises or in the cloud.
Support
ICS supports your NICE Contact Center and Back-Office with phone, online and on-site technical support tailored to your needs and your budget. Our end-to-end Quality Automation will ensure optimal operation.